Refund Policy
At Eligoleather, we pride ourselves on providing high-quality leather goods and exceptional customer service. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free refund and return process. Please review our Refund Policy below to ensure a smooth experience.
Returns
We accept returns for eligible items within 30 days of your purchase. To qualify for a return, the following conditions must be met:
- The item must be unused, unworn, and in the same condition that you received it.
- The item must be in its original packaging, including tags and any accompanying materials.
- Proof of purchase (order confirmation or receipt) is required for all returns.
Non-returnable items include:
- Gift cards
- Customized or personalized items (e.g., engraved wallets or belts)
How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at returns@eligoleather.com with your order number and reason for the return.
- Return Authorization: Once your return request is approved, we will provide you with a return authorization and instructions on where to send the item.
- Ship the Item: Carefully package the item and send it back to the address provided. You are responsible for covering the shipping costs for returning your item unless the product was defective or the return is due to an error on our part.
We recommend using a trackable shipping method to ensure the safe return of your item, as we cannot guarantee receipt of your returned package without tracking information.
Refunds
Once we receive and inspect your returned item, we will notify you via email of the status of your refund. If your return is approved, a refund will be processed to your original payment method within 5-7 business days.
Please note:
- Refunds may take some time to appear in your account, depending on your bank or credit card provider.
- Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted unless the return is due to our error (e.g., defective or incorrect item).
Exchanges
We only replace items if they are defective, damaged, or if you need a different size or variation. If you need to exchange an item, please contact us at exchanges@eligoleather.com and follow the same steps outlined in the return process.
Late or Missing Refunds
If you havenโt received your refund after 7 business days, please follow these steps:
- Check your bank account or credit card statement.
- Contact your bank or credit card provider as processing times may vary.
- If youโve done the above and still havenโt received your refund, please contact us at support@eligoleather.com.
Return Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item, except in the following cases:
- The product arrived damaged or defective.
- You received the wrong item due to our error.
For returns involving product defects or incorrect items, we will cover the return shipping cost and ensure you receive a replacement or full refund.
Final Sale Items
Items marked as Final Sale are not eligible for returns or refunds unless they arrive damaged or defective.
Cancellations
If you need to cancel your order, please contact us as soon as possible at support@eligoleather.com. Orders that have not yet been shipped can be canceled for a full refund. Once an order has been shipped, the cancellation policy no longer applies, and you will need to follow the return process.
Contact Us
If you have any questions regarding our Refund Policy or need assistance with your return or exchange, please reach out to our support team:
Eligoleather Customer Support
Email: support@eligoleather.com
Phone: [Your Companyโs Phone Number]
Address: [Your Companyโs Address]
